Spent two days trying to fix this chit
Help me fellow helpdeskcels
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03-15-2023, 11:31 AM #1
Two printers cannot connect to SMTP and therefore cannot scan to email
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03-15-2023, 11:33 AM #2
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03-15-2023, 11:35 AM #3
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03-15-2023, 11:37 AM #4
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03-15-2023, 11:37 AM #5
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printer tech never advanced
just download camscanner or other scan app on your phone and take photos of the paper and email it from there. it makes it look like it was scanned by a scanner, and don't got to worry about dinosaur printer tech that is a scam*** Free Thinker Crew ***
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03-15-2023, 11:38 AM #6
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03-15-2023, 11:39 AM #7
Authenticated SMTP relay? Open/anonymous relay? Relay locked down to certain IPs? Assuming that the printer is actually making a network connection to the relay my guess is it has to do with the way the relay is configured and not allowing the printer for one or more reasons.
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03-15-2023, 11:39 AM #8
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03-15-2023, 11:46 AM #9
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03-15-2023, 11:47 AM #10
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03-15-2023, 11:49 AM #11
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They probably don't support the correct encryption that your mail handler is using. This is a common issue with older printers. There may be a firmware issue that will take care of this. More likely than not, there isn't, and you either have to downgrade your email security, or buy new printers.
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03-15-2023, 11:49 AM #12
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03-15-2023, 11:50 AM #13
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03-15-2023, 11:51 AM #14
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03-15-2023, 11:52 AM #15
- Join Date: Oct 2008
- Location: Falls Church, Virginia, United States
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What are you using for email?
When it comes your time to die, be not like those whose hearts are filled with the fear of death, so that when their time comes they weep and pray for a little more time to live their lives over again in a different way. Sing your death song and die like a hero going home.
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03-15-2023, 12:17 PM #16
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03-15-2023, 12:20 PM #17
- Join Date: Oct 2008
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- Posts: 35,098
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03-15-2023, 12:32 PM #18
https://learn.microsoft.com/en-us/ex...mail-using-off
Send nudes if this helps.
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03-15-2023, 01:24 PM #19
You can try making a GMAIL account and see if it works via smtp on gmail. Important, you have to make an app password in the GMail settings that you then use as the password on the SMTP client.
You can see if outbound port 587 is blocked by opening command prompt (is telnet is enabled) or some other telnet client. Type:
telnet smtp.office365.com 587
If you see a response, you know the port is open.
I think dnsexit has an email relay service that is pretty cheap. I think they offer a free trial too. Their smtp relay supports all the normal ports along with port 80 as an option too.Raw
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03-15-2023, 01:26 PM #20
ChatGTP' to the rescue
There could be several reasons why the printers cannot connect to SMTP and scan to email. Here are a few possible explanations:
Incorrect SMTP settings: The printers may not be configured with the correct SMTP server, port, or security settings required to send emails.
Firewall or antivirus software: The firewall or antivirus software on the network or the printer itself may be blocking outgoing email traffic, preventing the printers from sending emails.
Network issues: There could be network issues, such as connectivity problems or DNS resolution issues, preventing the printers from connecting to the SMTP server.
Authentication issues: The printers may not be able to authenticate with the SMTP server using the correct username and password.
To resolve the issue, it may be necessary to troubleshoot each of these areas to determine the root cause and take appropriate action.
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03-15-2023, 01:29 PM #21
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03-15-2023, 01:34 PM #22
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03-15-2023, 01:36 PM #23
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03-15-2023, 01:37 PM #24
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03-15-2023, 01:42 PM #25
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03-15-2023, 01:43 PM #26
Also there are the same exact make/model printers? Its odd both would lose config after a power outage but maybe if they are. I would suspect the firewall/switch/router config reset being the single point of failure over two devices separately losing config.
SMTP is not a complicated protocol really. If the username/pw, port, and address are configured correctly on the printers its network related.
Do the users have to auth to the printers themselves with a login to use them?
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03-15-2023, 01:43 PM #27
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03-15-2023, 01:49 PM #28
Not really, it would be like saying if your engine isnt turning over its either spark, fuel, compression, or air problem. Again SMTP isn't a complicated protocol. And at the heart of any engine problem, its one of those issues. All the things listed by ChatGPT are correct, it cant actually diagnose the problem for you. But listing those things are all correct things to check, and the problem is going to be one of those things.
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03-15-2023, 03:21 PM #29
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03-15-2023, 03:44 PM #30
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