The NEW Bodybuilding.com Store: Your Feedback And Questions?

[StrongRepublican]

Whey Cheap is still having serious issues with either 1. The price jumping throughout the day and 2. items not being added to cart.

[strike8892]

Whey Cheap is still having serious issues with either 1. The price jumping throughout the day and 2. items not being added to cart.

This. Everytime there is something worthwhile I end up not picking it up due to the price inflation. That's a really good way to lose sales.

[EntropyIncrease]

Even if the price jumps, you should still honor the lower one if we call up and ask. Dont just say it never happened . . .

[ucsumma]

Ryan - is 1MR gone?

Was this a product discontinuation or is it a store issue?

[CONTROLLED LABS]

im sure many people would love for bb.com to start selling ai recoverpro large raspberry and controlled labs purple psyko.i believe one or both of them are at the bb.com warehouses just havent updated the site. jus sayin

agreed, new product issue is key in keeping people shopping HERE

[pd4pd]

Ryan,

Where have you been, man? I am not 100% sure, but I don't think any changes have been made to the store. Please, correct me if I am wrong.

Also, why is it taking so long to add the new products? SNS Agmatine, Purple Psyko, etc.

[bchue]

What happened to slin sane? Store said discontinued or smth.

[eldawg]

The confirmation and shipping times definitely seem to have slipped.

[Madevilz]

The confirmation and shipping times definitely seem to have slipped.

I actually never got a shipping confirmation last time I ordered.

[bchue]

Can we get an options for canadians that will sort out all supps that cannot be shipped across the border.

Annoying to find a product a like, go to check out and find it doesn't ship and have to start over again.

Thanks.

[Drew1105]

Admin --

Im posting here because I am seething mad right now. I placed and order for 3 items a few days ago. I made sure to verify all the items said "in stock" before ordering. I received 2 of the products on my order in less then 24 hours (AWESOME!) however the 3rd item was not included in the package. I go on the order status page and see that it hadnt shipped and was considered to be a 2nd package. I went on to the live chat help and the rep told me it was on back order and would be shipped in 7 - 14 days!!! this is completely unacceptable. Had I known this, I wouldnt have placed the order. Now I have to wait for this item for 2 weeks and my current bottle runs out well....TODAY. Now I have to drag my ass to Vitamine Shoppe and pay 25% more then I should have to for low quality fish oil. Just very frustrating.

So my suggestion is PLEASE KEEP UP TO DATE WITH WHAT IS IN STOCK AND WHAT IS NOT.

edit 5/20/11 : My order for the last item has shipped today!! Very excite. I got all bent out of shape for nothing. Thanks again.

[vsev12]

fyi, Image Product ads in the right sidebar always link to any random product other than the one displayed, that has been a problem for a long long time now though

[admin]

Ryan - is 1MR gone?

Was this a product discontinuation or is it a store issue?

This was a store issue that has now been fixed. The product had a slight reformulation so we discontinued the old one and couldn't get the new one up before the product was gone from the site. This has been fixed.

http://www.bodybuilding.com/store/bpisports/1-m-r.html

agreed, new product issue is key in keeping people shopping HERE

FINALLY, finally we have 100% fixed the new product issue with our new system! New products are up. The entire category management/purchasing team is reviewing our new product process so we are ALWAYS the first to have new products up.

Ryan,

Where have you been, man? I am not 100% sure, but I don't think any changes have been made to the store. Please, correct me if I am wrong.

Also, why is it taking so long to add the new products? SNS Agmatine, Purple Psyko, etc.

http://www.bodybuilding.com/store/cl...ple-psyko.html

SNS Agmatine should be up soon!

The confirmation and shipping times definitely seem to have slipped.

Yes, this was a problem in the new Order Management System. It should be fixed now. We will continue to watch this.

Admin --

Im posting here because I am seething mad right now. I placed and order for 3 items a few days ago. I made sure to verify all the items said "in stock" before ordering. I received 2 of the products on my order in less then 24 hours (AWESOME!) however the 3rd item was not included in the package. I go on the order status page and see that it hadnt shipped and was considered to be a 2nd package. I went on to the live chat help and the rep told me it was on back order and would be shipped in 7 - 14 days!!! this is completely unacceptable. Had I known this, I wouldnt have placed the order. Now I have to wait for this item for 2 weeks and my current bottle runs out well....TODAY. Now I have to drag my ass to Vitamine Shoppe and pay 25% more then I should have to for low quality fish oil. Just very frustrating.

So my suggestion is PLEASE KEEP UP TO DATE WITH WHAT IS IN STOCK AND WHAT IS NOT.

This is completely unacceptable! I apologize for the problem.

Trust me, I hate this more than you do. In fact, my wife hates this more than both of us put together. She orders a lot of products from the site (including a lot of weird children vitamins and clothing items) and when this happens to her, I'm forced to sleep on the couch for three nights in a row. My sore back reminds me each time that I stand up that we need to get this fixed for good.

I'm glad your first items got there in 24 hours. For USA orders, we always ship out what we can today, at no extra shipping charge to you. We pay the extra fees, which we should.

Most of the time our "in stock/on backorder" notices are accurate, but in some rare circumstances, two people place an order for the last bottle of something and only one wins.

Working on this right now. I apologize. I will sleep on the couch tonight in your honor.

fyi, Image Product ads in the right sidebar always link to any random product other than the one displayed, that has been a problem for a long long time now though

This is a known issue that usually only happens if you have multiple browsers open with BB.com in both of them. I just tried it and it worked okay for me. We have a fix for this and we are going to put it in place soon. Thank you for letting me know!

[wake_me]

Admin,

Placed my first order with bb.com a week and a half ago, with the 8-20 business day international delivery and received it today. Everything went smooth and I look forward to shopping here again.

My question is in regards to the 2 free sample products available. My next order is going to be for a little over $300 before shipping. Are we limited to 1 free sample of each per order, or for larger orders any chance of getting a couple of each? I missed out on the days of plentiful free samples lol. If not, I understand. Just thought I'd ask.

[ERGOGENIX]

FINALLY, finally we have 100% fixed the new product issue with our new system! New products are up. The entire category management/purchasing team is reviewing our new product process so we are ALWAYS the first to have new products up.

Glad to hear the issue is now resolved. I'm sure that the category guys are thrilled as well.

[cjwav34]

Keep the pricing errors coming

[PuZo]

Keep the pricing errors coming

Maybe it's their marketing strategy? Makes people browse the site longer in the hopes they buy something new they see!

Also Admin - Canada shipping. Please fix!

[ERGOGENIX]

Also Admin - Canada shipping. Please fix!

Just in case he didn't see the previous 45,567,123 requests?

[pd4pd]

Thanks, Ryan! Repped

[PuZo]

Just in case he didn't see the previous 45,567,123 requests?

Maybe he needs to see 45,567,124 in order to finally fix it

[grooves26ca]

FINALLY, finally we have 100% fixed the new product issue with our new system! New products are up. The entire category management/purchasing team is reviewing our new product process so we are ALWAYS the first to have new products up.

Now you need to fix the link so we know that have new products for sale. It still shows us news.

[ucsumma]

This was a store issue that has now been fixed. The product had a slight reformulation so we discontinued the old one and couldn't get the new one up before the product was gone from the site. This has been fixed.

http://www.bodybuilding.com/store/bpisports/1-m-r.html

Wow - just saw that 1MR voluntarily removed 1,3 Dimethylamylamine!!!

If you're a 1,3 fan stock up now folks, this stuff isn't going to be around 12 months from now.

[ERGOGENIX]

Wow - just saw that 1MR voluntarily removed 1,3 Dimethylamylamine!!!

If you're a 1,3 fan stock up now folks, this stuff isn't going to be around 12 months from now.

^^^ This.

ErgoPump and ErgoBurn will be 1,3, free as of next week.

We actually found something better than 1,3,

[Drew1105]

Admin -

thanks for the quick response...ive since calmed down... I realize these things happen especially when you have 3 huge warehouses with 3323409233 supplements in each one. i can understand it would be hard to keep current. You sir have been pardoned from sleeping on the couch tonight..haha

[pokashark]

I have placed an order three weeks ago, and it has been placed on backorder for the duration of this time. I tried numerous times to email bodybuilding.com to ask how much longer my order will take, but just seemed to get automated responses saying that they are undergoing difficulties. Yesterday i received an email stating that one of the products i ordered is no longer being continued by the manufacturer, but didn't state which one specifically, so i emailed back asking which one it is, so perhaps I can exchange it for another, but i still haven't heard anything. But my main questions is what is happening to my order? Surely it doesn't take three weeks to figure this all out.

[Farley1324]

I finally made another order with bb.com. It's looking good. I placed it late Wed night (technically early Thur morning), it shipped out Thur (today) and UPS says it should arrive tomorrow (Friday). That should mean order to my door is <48 hours with standard shipping.

[ErockDuh88]

Ryan,

I appreciate the e-mail. However, I replied and I wasn't sure if it was one of those emails where you're not supposed to respond to?

[ygbodybuilder10]

I do not like that i can no search for whey based on on the grams of protein like you used to

[Th3KaNgSt3R]

It looks nice but I hate the new search feature, I don't get what I used to get with the old search.

[manofmany]

^^^ this.

Ergopump and ergoburn will be 1,3, free as of next week.

We actually found something better than 1,3,
:d

1,4?!