I have been training a client online for a few weeks now. We agreed on a bi-monthly form of payment, paid at the first of every month. My clients first payment was due on the first of November and I have yet to see it. Furthermore, I have sent numerous emails to this client asking what is going on because I have not heard from him for days, and I am not getting any responses. The last time I talked to him was on the first of November when I gave him my PayPal information for him to make his first payment. Have not heard from him since. This is very unusual for this client as we had be conversing almost daily, as I was answering questions for him and keeping track of his day to day progress. I am not sure how to handle this situation. There could always just be a communication problem, but all the same, he owes money. And not even just that, by not communicating with me I cannot make sure that he is on the right track and doing what he is supposed to be doing. This is very frustrating, do you guys have any advice?
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11-04-2013, 04:15 PM #1
No response from a client for days!!
- Your mindset influences your outcome. It's time to take out phrases like "I can't" or "I don't have time" and replace them with phrases like "I will make the time" and "I will keep working at it until I find a way that works." Success starts with the right mindset and believing in yourself and your dreams.
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11-04-2013, 04:53 PM #2
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11-05-2013, 05:21 AM #3
There are all kinds of reasons that could explain his lack of response, many of them personal and having nothing to do with you, but unless they've been a LONG-STANDING good client, I wouldn't cut them much slack at all. A couple of weeks doesn't count as long-standing. Quit sending him messages and just wait - hopefully he'll eventually respond. If not, then he wasn't ready anyway.
IMO, in this case, no $ = no training.
Good luck.Man who say it cannot be done should not interrupt man doing it.
- - Chinese Proverb
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11-06-2013, 02:04 AM #4
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11-06-2013, 02:26 AM #5
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11-06-2013, 07:34 AM #6
As said, pre payment. It is the only way this service works. Make sure you emphasise this.
Sounds like, unfortunately, you won't be seeing him/her again - unless they have had a serious personal problem.
Best way to learn is from experience.
Ultimately, I do not train someone if they have not paid up front for their sessions. Also, I tend to find those that are not keeping up with their payments are those who are not as interested in getting the most out of training. Those who pay on time, without fail, are those who get the most out of the service.Tired of boring cardio? Want to add a challenge to your workouts?
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11-06-2013, 09:38 AM #7
Okay I have been persistent and was able to communicate with the said client today.
- Your mindset influences your outcome. It's time to take out phrases like "I can't" or "I don't have time" and replace them with phrases like "I will make the time" and "I will keep working at it until I find a way that works." Success starts with the right mindset and believing in yourself and your dreams.
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11-06-2013, 07:50 PM #8
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11-07-2013, 02:02 PM #9
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11-08-2013, 08:26 AM #10
We have been in touch, and the client did have some things going on so I understand why they couldn't get in contact with me.
- Your mindset influences your outcome. It's time to take out phrases like "I can't" or "I don't have time" and replace them with phrases like "I will make the time" and "I will keep working at it until I find a way that works." Success starts with the right mindset and believing in yourself and your dreams.
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