I work in a busy retail store, and lately we've had mystery shoppers coming in pretty frequently. I got two average (i.e. not perfect) scores in the past week, and I got lectured for about 45 minutes and nearly fired over this... I see between 150 and 200 customers on a busy day, and I know i'm not the only one who's not receiving high scores.
I feel like the ax is coming soon, should I fight/argue with my boss or just leave quietly? The job kinda sucks, but I dont have anything else right now.
02-11-2013, 08:01 AM #1
getting fired for a low mystery shopper score?
Last edited by wintersun; 02-11-2013 at 08:07 AM.
02-11-2013, 08:08 AM #2
02-11-2013, 08:09 AM #3
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02-11-2013, 08:10 AM #4
02-11-2013, 08:11 AM #5
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02-11-2013, 08:12 AM #6
When I worked in running store I busted my balls for this woman who came in, I knew she was the mystery shopper. I did everything I was supposed to do, gave her a couple of freebies leftover from a promotion we had been running, gave her extra advice etc. Kunt still gave me a low score because she knew phuck all about running and thought i hadn't asked her the right questions.
Can't get sacked right away for bad scores, they have to go through the process of verbal warning, written warning etc. Read your employee handbook and see what it says
02-11-2013, 08:13 AM #7
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i work in a grocery store, but i stock shelves so i don't worry about that mystery shopper BS. feel bad for cashiers and service desk people who are constantly being micromanaged
brb mandatory course on how to bag groceries
brb have to try and take the customer to their car even if they don't want itNo Hetero
02-11-2013, 08:13 AM #8
02-11-2013, 08:16 AM #9
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02-11-2013, 08:16 AM #10
if you are in fear of being fired, you should just put in your two weeks. employers frown upon hiring people who have been fired..atleast with my experienceBay Area Crew
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02-11-2013, 08:19 AM #11
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Dude get some pride. Obviously do the job you are being paid to do but I highly doubt you are being paid enough to worry about **** like mystery shoppers. Don't take no ****ing 45 minute lecture from anyone earning less than £10 per hour either. Tell your boss to **** themselves and their lectures and to deal with you in writing. (srs). Keep your head down and do your job as per your contract. You won't get fired.
02-11-2013, 08:19 AM #12
02-11-2013, 08:36 AM #13
Mystery shoppers are a pain, but as long as the managers know you work hard and are reliable(show up to work on time, rarely call out for no reason, know how most of the stuff works in the store) a little thing like a mystery shopper isn't going to hurt you. They'd rather keep someone mediocre than risk hiring a lazy idiot(bc there are a lot of them in retail). Hope this helps OP
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02-11-2013, 08:43 AM #14
Try and diva better job, arguing w boss nets nothing, sulking away like a loser isn't an option. Try working it out and if you want to quit then let your boss know.
They are on your ass cuz regional and district managers are on theirs.
02-11-2013, 08:45 AM #15
02-11-2013, 08:50 AM #16
02-11-2013, 08:53 AM #17
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I basically cut him off mid sentence when I realized it was a lecture and said "I grew up with good work ethic and I do my best job, Goodbye." Walked out on him.
Don't take **** from nobody if you are doing a good job.Back on that injury recovery time:
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02-11-2013, 09:07 AM #18
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Mystery shoppers suck but it's part of your job so you should just grin and bear it. I always did well with them because I put on that stupid happy face for every customer even when I wanted them all to die in an inferno. I was a store manager about four years ago and I remember reading reports about how rotten my assistant managers were when I wasn't in the store. One report said they just stood around and bashed the rest of the staff for 45 minutes and never even greeted the mystery shopper.
I discussed it with them in the office. I reminded them that I didn't mind if they had gripes about the store or staff but don't voice them in front of customers. The corporate office was out for blood but I wouldn't fire someone for a mystery shopper report. I waited until they f*cked up the deposit or no-call/no-showed on me.
What I remember being most upsetting about retail was when corporate would push us aggressively to slash labor to the point the only staff we could afford were three full-time managers and one part-time cashier but they could always find money for mystery shoppers and displays they had us take down within five days and for our district manager's expense account so he could fly to all the stores and tell us that we needed to work harder to greet every customer.
Mystery shoppers suck but it's part of the job. You can't control everything someone else does."Above all, we must realize that no arsenal, or no weapon in the arsenals of the world, is so formidable as the will and moral courage of free men and women. It is a weapon our adversaries in today's world do not have."--Ronald Reagan
“Strength does not come from winning. Your struggles develop your strengths. When you go through hardships and decide not to surrender, that is strength.”--Arnold Schwarzenegger