Just talked with the dumbest Google fiber rep...

[Xerve]

So I’m a little irritated that my google fiber internet went out right before the holiday weekend so they won’t have a tech out till Sunday.

Girl on the phone didn’t understand what their own equipment does. I told her the fiber box has a blinking red light and she is like is that the white one (it is) or the black one (their network box). Then she talks about powercycling it and I told her I already did for 20 seconds and she was like “that’s not nearly enough time” I’m like lol ok, have it unplugged for 3 mins and big surprise it makes no difference.

Then she starts asking about my router and even though it’s pointless since obviously if the fiber is down then the router ain’t doing chit.

Then I ask if the store is open on Friday or Saturday so I can try swapping the fiber box and she is like “oh you can’t do that because it’s mounted” and I just say it literally takes 10 seconds to unmount and unplug the cables.

Woman seriously didn’t know anything about networking..

Cliffs:
- op’s internet went out
- google fiber tech support lady was fkn dumb
- op came here to whine about it

[JayJ350]

Everything to do with Google management is a phucking joke.

[stevemckenna]

360p porn for you, I guess

[nosirrahx]

All ".......technicians......" at that level read from a script but are also delusional enough to believe that they well versed on the subject of networking.

They don't understand that their script boils down to 2 actual steps.

1. Do the stuff anyone with 5 seconds of experience with computers has already done. (literally insert 'the IT crowd' joke here).
2. Waste your time until you hang up in frustration.