He brought a non-English speaking woman over to me for a consult and said "You speak Spanish don't you?" I said I didn't. I'm not even Hispanic, and he knows that.
He later gave me a client who spoke only Spanish and said I would be good with her. I reconfirmed with him that I didn't speak it. He said he knew.
Tonight, I was supposed to meet with a girl and her sister (who only spoke Spanish) but neither came in. I called and she answered in English...but then started speaking Spanish. I was lost. She then asked if I spoke it, and when I said no, told me that he'd said I did...I asked him later if he was telling people that and he acted like he didn't know what I was talking about.
He's lying about my qualifications to sell sessions. I've told him enough times I only speak English. Maybe it's not a huge problem, but it does make things difficult for me and these people. To add, many of these people don't even know what it is they're signing up for. Other trainers complain about it as well. They don't show up because they don't know what it is or that they are scheduled. Some clarify at the start they don't want sessions, just wanted the free session. This client he gave me hasn't returned his or my call though has been coming into the gym; I'm thinking he had her pay for training, her assuming it was just the cost of membership. This M. manager isn't helping us at all. Do any of you work in a shady atmosphere like this? Do I just go on with it and just clarify on the first session I only speak English? What do I do about the consults or orientations he gives who don't even seem to know about it, don't show or strongly state upon first meeting they won't get sessions?
04-30-2012, 11:38 PM #1
Membership manager is telling people I speak Spanish, though I've told him I don't
05-01-2012, 02:13 AM #2
The more you post about what goes on at your gym I think you're joking.
However, the easiest thing to do here is to learn how to say "this idiot lied to you - please cancel your membership" in Spanish. Then when these people ask you can actually tell them what's up. Don't be afraid to call him out in front of the members and other staff as well.
Este idiota mentido - there, I just did Google translate.
05-01-2012, 02:15 AM #3
- Join Date: Nov 2003
- Location: Colorado Springs, Colorado, United States
- Stats: 5'10", 178 lbs
- Posts: 4,201
- BodyPoints: 40
- Rep Power: 2213
05-01-2012, 08:20 AM #4
That said, if she publicly calls the manager out, she'll probably get fired for being "unprofessional" or "not a team player." Why? Because it's more important to make sales at this kind of gym than to train well.
Kristinpete, it sounds like you've taken the blue pill and woken up in the Matrix. Your gym is staffed by shaved apes, and they don't care about you. Get your affairs in order and leave as soon as you can.
05-01-2012, 08:51 AM #5
The membership managers job is to put numbers on the board and unfortunately sometimes they will lie to hit their targets: we call this "fake gross" because eventually the member will cancel.Team MuscleTech Rep
Support Team MuscleTech and Vote NeuroCore for Supplement of the Year! - http://www.bodybuilding.com/fun/2012-supplement-awards.html
Facebook.com/MuscleTech | Twitter.com/TeamMuscleTech | Twitter.com/MuscleTechDeals | YouTube.com/TeamMuscleTechVideos | Groups.bodybuilding.com/Team_MuscleTech
05-01-2012, 09:07 AM #6
05-01-2012, 09:29 AM #7
I did vaguely mention something about the free sessions to the main manager a while back...
Last edited by kristinpete38; 05-01-2012 at 09:35 AM.
05-01-2012, 10:39 PM #8
- Join Date: Feb 2012
- Location: Lexington, Kentucky, United States
- Stats: 5'6", 138 lbs
- Posts: 56
- Rep Power: 53
I was a fitness consultant for a big time gym here and just quit a couple weeks ago. It sucks too because I thought this gig could possibly be a start to a great career within the fitness industry. However, since DAY 1 i quickly learned that wasn't the case. I was told by the other FC's to bullsh*t everything you say in order to sell memberships. i called about 100 people who weren't interested in joining the gym that only came as guest 4 times within a week constantly bugging them bc i was told too. I felt like 90% of what was being told to potential gym members were lies. Needless to say that was not the type of job I thought I signed up for. The job pretty much sucked donkey balls and on top of that we never got lunch breaks, EVER.
05-01-2012, 11:11 PM #9
05-01-2012, 11:25 PM #10
That guy posted a question of mine about a client who was interested in me and then again of some random man who wanted to "mentor" me (which is not proof of any sort). I hear similar stories from other female trainers. As to why it would cause you to follow me on here, I don't know. It's pretty disconcerting.
Please quit stalking my posts. Seriously...
Last edited by kristinpete38; 05-01-2012 at 11:56 PM.
05-01-2012, 11:42 PM #11
I had a session tonight with one of these girls.
I couldn't ask her goals. I couldn't ask what she had been doing fitness wise previously. I couldn't ask about her medical history. I couldn't explain what she should be doing or explain any muscle balances, body fat/scale weight, the importance of weight training. She didn't even understand when I asked how her day was. She wasn't happy. [Apparently she's been in America for quite a while though didn't even know how to introduce herself...]
These orientation sessions are meant to be used as consults where the majority of the time should be used for discussion. I didn't know what to do. I tried being polite but she just looked ticked. Took her body fat and weight, then skimmed through some of the equipment.
I think I'll just give away any only-spanish speakers he gives... and just hope it isn't considered discrimination. Communication is key in training. They'd feel happier w/ someone who understands them better
05-02-2012, 06:49 AM #12
05-02-2012, 08:13 AM #13
05-02-2012, 08:33 AM #14
- Join Date: Mar 2008
- Location: San Francisco, California, United States
- Age: 36
- Stats: 5'8", 195 lbs
- Posts: 14,485
- Rep Power: 20783
Imagine how bad it would be if the membership staff knew that you actually did speak a little spanish.
They knew that I spoke a little spanish (from what I learned in school) and they were telling people that I spoke it fluently.
The funny thing is that once some of these people found out that I couldn't speak it well and that we couldn't understand each other, they suddenly knew a little bit of English lol.I do snatch pulls in the gym so I can do snatch pulls in the bars. And I ALWAYS use a hook grip.
-Over 35 Misc 5'8" Crew
-Doesnt care about posting in the Over35 Misc now that he's 35 Crew
-Always gets stared at by toddlers Crew
-Will eat anything if it's wrapped in bacon Crew
05-02-2012, 02:26 PM #15
- Join Date: Oct 2005
- Location: Elizabethtown, Kentucky, United States
- Age: 41
- Stats: 5'8", 213 lbs
- Posts: 3,362
- BodyPoints: 14128
- Rep Power: 1506
Just wondering if this is a safety issue and opens the gym up to a potential lawsuit?
I mean if the client doesn't speak English and was told by an employee (the membership manager) that a trainer that spoke Spanish would be provided, and then there was an injury or accident due to the language barrier would the membership manager be liable? America is a sue happy place. I could see some lawyer saying that the manager used deception to have the client work with a trainer that didn't have the skill set (language) that was needed and the client was injured as a result.
Even removing the lawsuits and crap, I would be way to concerned with a potential injury happening since we couldn't understand each other.NASM-MMACS
ISSA-CFT, SFN, SET
✪ Rampaigers Crew ✪