What are your guys refund policy?
My policy is "if at the end of 30 days of consistent diet and exercise, if you do not see or feel a difference, then i will issue you a 100% refund"
That's my policy and i stick to it. For the first time, i had this client just email me asking for a refund.
She paid for 10 sessions at 2x per week
Showed up to 5, and since then been flakey, not showing up, excuses, excuses leading up to "this is not working out, i would like a refund for my remaining 5 sessions"
This is why i take payments in advance. For flakey people that don't show, and i charge them for no shows
Now she wants a refund, and feels that it's right to issue her a refund
I'm sticking to my guns. She didn't abide by my policy. Didn't even reach 30 days with no consistency. If she did reach 30 days with consistency, and wanted a refund after no results visual and feel, then i have no problem issuing a refund. I explained that to her, but she doesnt get it