Well I know there has been some talk about this place so I decided to order some bagels, 2 weeks ago, and just got them yesterday.
Oye where to begin my not so pleasant experience.
First off, I ordered the 40 cal bagels in plain and cinnamon, along with two sugar free donuts.
I was only able to try the plain bagels thus far(will explain why later) and the donuts.
I realize this is diet food and its not supposed to taste amazing but these taste like cardboard.
I thought maybe if I made a steak sandwich with it, it would help me get over it since I can generally down most things for the sake of being lean but this was gross. It did taste better this morning heavily toasted with eggs makinga sandwich (but just bearly).
the donuts ehh. Id rather eat a few pieces of sugar free candy, or get a crummy atkins bar once in awhile. the vanilla creme on chocolate was waay better then the boston creme.
Now on to the customer service part that really pissed me off.
So I order the bagels, via paypal instant transfer via my bank acct, I figured itd be safer since this looks kind like a mom and pop shop for now. 10 days later still says pending, didnt get an confirmation email that its shipped etc. At this point I'm thinking okay they didn't ship, get my order etc.
So I call them up, leave a msg. 4 days later nothing. Then I come home friday to a sorry we missed you note from my mailman from them. Im thinking oh I guess they did ship. Now if they would have contacted me when they did ship, considering these are highly perishable like they state they do on their website, I would have figured out something/arranged a neighbor to get them etc. Couldn't pick them up over the weekend since I work all day literally. Pick them up monday morning open the box, The donuts and plain bagels were fine, the cinnamon ones were completely molded, I dont mean a spec here and there, I mean COMPLETELY. Now Im not stupid, I'm gonna guess they probably sent me an older batch of the cinnamon right when it was going to spoil unless it was popped in the freezer asap upon delivery. The weather hasnt been that warm in general.
So a bit discouraged considering I paid almost 30 bucks for some bagels, I call them up, the guy in so many words blames me because I wasn't home to pick them up on time, and acts as if hes doing me a favour for sending me a new batch free of charge. Which I asked by chance when are they going to ship them out? he gets snooty with me and says maybe today (monday) he cant guarantee anything, I'm like well can you send me an email at least? So who knows the same thing may happen again too. Since I have no approx time as to shipping, not even an idea.
So I'm not sure everyones other experiences, but will the lack of customer service and the god awful taste I will probably not be ordering any more bagels from them.
just a heads up
heres the bagels:
I may try one of the brownies and other baked good though when hard up for sweets, but Im sure I can find a friendlier place for that.