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10-14-2008, 07:19 PM
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#1
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...1 lb at a time
Join Date: Oct 2006
Age: 26
Posts: 2,090
BodyBlog Entries: 0
BodyPoints: 248
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Calling out BB.com Customer Service
So I return 3 cans of animal stak because my doc said that I cant take em because of some shots I am gonna be taking due to poison ivy on my side. I ship this stuff priority mail 2+ weeks ago with a note to call me when they credit my account (which they never do but I try anyways)because I want 3 cans of animal pak in lieu of these.
I spend 45-60 mins on the phone with BB.com rep that cannot see where I have returned this, neither can he find out where I had my last order of 6oxo/beta ala9. With all the price increases they do, they seriously need to invest in people that actually call people back and better updating systems. I asked him if he could touch base with his returns dept and he tells me that there is noone they can physically call...just email. He kept asking me for the order number on this order of 3 stak cans and I kept telling him...dude every month I order stuff from you guys in excess of $250, Sometimes more than once a month....these cans came from multiple orders!
If this $hiz is not resolved (which they always give me hell when i return stuff for some reason...I donno why! because it is always unopened and I always end up spending some over credit amount!) quickly, I will take my business elsewhere PERMANENTLY!
Their shipping is not the fastest anyways...have ordered from other sites that do 3-5 fedex for FREE over $100.
Okay...im off my rant.
__________________
---Cutting---
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10-14-2008, 08:13 PM
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#2
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Better Body Sports
Join Date: Aug 2005
Stats: 5'6", 170 lbs
Posts: 26,091
BodyBlog Entries: 0
BodyPoints: 36999
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whatever  Sounds like you dont know what you want and you just order **** then try and return it. Its not a game to buy and then return ****. Besides that if you were organized you would have all the order numbers and send them with the returned merchandise and send it with a damn tracking number.
Go cry to someone who gives a damn.
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10-14-2008, 08:16 PM
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#3
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#85 Chad BROchocinco
Join Date: Sep 2006
Stats: 5'11", 224 lbs
Posts: 25,919
BodyBlog Entries: 0
BodyPoints: 39913
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Quote:
Originally Posted by goodinsidevoice
So I return 3 cans of animal stak because my doc said that I cant take em because of some shots I am gonna be taking due to poison ivy on my side. I ship this stuff priority mail 2+ weeks ago with a note to call me when they credit my account (which they never do but I try anyways)because I want 3 cans of animal pak in lieu of these.
I spend 45-60 mins on the phone with BB.com rep that cannot see where I have returned this, neither can he find out where I had my last order of 6oxo/beta ala9. With all the price increases they do, they seriously need to invest in people that actually call people back and better updating systems. I asked him if he could touch base with his returns dept and he tells me that there is noone they can physically call...just email. He kept asking me for the order number on this order of 3 stak cans and I kept telling him...dude every month I order stuff from you guys in excess of $250, Sometimes more than once a month....these cans came from multiple orders!
If this $hiz is not resolved (which they always give me hell when i return stuff for some reason...I donno why! because it is always unopened and I always end up spending some over credit amount!) quickly, I will take my business elsewhere PERMANENTLY!
Their shipping is not the fastest anyways...have ordered from other sites that do 3-5 fedex for FREE over $100.
Okay...im off my rant.
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WHOA WHAO WHOA???
Accordinging to every single post from ANIMAL REP, they stand behind the product 100%, so just pm him and get your cash back..
I'd hate to thing one of the TOP BRO'S would be lying to his squad....
__________________
Xtreme Formulations
Our father, who art in heaven
I'm not ashamed to ask for guidance, at 27
No longer afraid to knock on your door
Not scared anymore to lose my life in the war
After what I just saw, I'm ridin' with the lord
Cause I really can't afford to lose my head by the sword
-DMX
E-Link to my favorite all time book:
http://leb.net/~mira/works/prophet/prophet.html
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10-14-2008, 08:23 PM
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#4
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Hot Wheels
Join Date: Nov 2004
Location: Canada
Stats: 5'10", 192 lbs
Posts: 8,573
BodyBlog Entries: 0
BodyPoints: 7285
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Quote:
Originally Posted by fitnfirm
whatever Sounds like you dont know what you want and you just order **** then try and return it. Its not a game to buy and then return ****. Besides that if you were organized you would have all the order numbers and send them with the returned merchandise and send it with a damn tracking number.
Go cry to someone who gives a damn. |
 I like you
__________________
R4R
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10-14-2008, 08:26 PM
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#5
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Better Body Sports
Join Date: Aug 2005
Stats: 5'6", 170 lbs
Posts: 26,091
BodyBlog Entries: 0
BodyPoints: 36999
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Quote:
Originally Posted by Cloud Strife
I like you |
Ewwwwwwwwwwwwww ghey 
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10-14-2008, 08:27 PM
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#6
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Hot Wheels
Join Date: Nov 2004
Location: Canada
Stats: 5'10", 192 lbs
Posts: 8,573
BodyBlog Entries: 0
BodyPoints: 7285
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Quote:
Originally Posted by fitnfirm
Ewwwwwwwwwwwwww ghey |
and now I like you even more!!!
__________________
R4R
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10-14-2008, 08:31 PM
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#7
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randomly prop blended
Join Date: Sep 2004
Location: Alum Creek, West Virginia, United States
Age: 24
Posts: 28,628
BodyBlog Entries: 0
BodyPoints: 19915
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bb.com certainly isn't using the money they aren't giving you back to make sure the forums run well.
Seriously though, that sucks, and working with customer service at ANY store can be a pain. They probably want to help but they can't just give stuff away...if there was a mixup there was a mixup...
__________________
Cordygen5 Fan
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10-14-2008, 09:17 PM
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#8
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iFap
Join Date: Mar 2006
Location: California, United States
Stats: 6'1", 1 lbs
Posts: 19,287
BodyPoints: 54453
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was SDS your rep?
__________________
Got shoulder surgery 4/25
http://forum.bodybuilding.com/showthread.php?t=107446751
*Misc-13* BMB
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10-14-2008, 09:39 PM
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#9
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...1 lb at a time
Join Date: Oct 2006
Age: 26
Posts: 2,090
BodyBlog Entries: 0
BodyPoints: 248
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no...some john dude... They got all these weird names that I dont bother anymore.
__________________
---Cutting---
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10-14-2008, 09:40 PM
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#10
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...1 lb at a time
Join Date: Oct 2006
Age: 26
Posts: 2,090
BodyBlog Entries: 0
BodyPoints: 248
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Quote:
Originally Posted by fitnfirm
whatever Sounds like you dont know what you want and you just order **** then try and return it. Its not a game to buy and then return ****. Besides that if you were organized you would have all the order numbers and send them with the returned merchandise and send it with a damn tracking number.
Go cry to someone who gives a damn. |
Well taken... I am pretty disorganized but I did have plans to use those 3 cans of stak over the next 3 months. **** happen'd and now I cant.
__________________
---Cutting---
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10-14-2008, 09:41 PM
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#11
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Administrator
Join Date: Sep 2001
Location: Eagle, Idaho, United States
Age: 31
Stats: 5'10", 186 lbs
Posts: 2,281
BodyPoints: 999999
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I'll have our customer service manager check on this immediately.
Thanks!
Ryan
__________________
The Bodybuilding.com Mission: To help our visitors reach their health, fitness and appearance goals through information, motivation and supplementation.
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10-14-2008, 09:41 PM
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#12
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Banned
Join Date: Feb 2006
Location: New Jersey, United States
Age: 27
Stats: 5'11", 183 lbs
Posts: 3,254
BodyBlog Entries: 0
BodyPoints: 148
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Quote:
Originally Posted by fitnfirm
whatever Sounds like you dont know what you want and you just order **** then try and return it. Its not a game to buy and then return ****. Besides that if you were organized you would have all the order numbers and send them with the returned merchandise and send it with a damn tracking number.
Go cry to someone who gives a damn. |
why doesnt it make ne sense to me...
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10-14-2008, 09:49 PM
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#13
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randomly prop blended
Join Date: Sep 2004
Location: Alum Creek, West Virginia, United States
Age: 24
Posts: 28,628
BodyBlog Entries: 0
BodyPoints: 19915
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Quote:
Originally Posted by admin
I'll have our customer service manager check on this immediately.
Thanks!
Ryan
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Impressed for sure.
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Cordygen5 Fan
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10-14-2008, 10:22 PM
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#14
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Mr. Jacked Fibarz
Join Date: Jun 2008
Location: Seattle, Washington, United States
Age: 23
Stats: 5'11", 205 lbs
Posts: 984
BodyBlog Entries: 0
BodyPoints: 0
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Quote:
Originally Posted by MBSowards
Impressed for sure. |
HAHAHHAH!
Ryan just took care of business!
__________________
There is no easy way out
__________________
Intensity Builds Immensity
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10-15-2008, 12:42 PM
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#15
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Moderator
Join Date: Jan 2006
Posts: 3
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This experience is seriously unacceptable. I have sent 3 containers of Animal Pak out for you today and will follow-up to ensure they arrive tomorrow. On a side note, I spoke to the Returns Merchandise Manager about this situation. He?s going to promise to stop eating all the Animal Stak that is returned. He?s such a punk. (But way bigger than me.)
I appreciate you being an awesome customer of Bodybuilding.com for a few years now! If you ever run into a problem and are unable to find help, please feel free to contact me directly.
Tommy Zarate
tommy@bodybuilding.com
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10-15-2008, 12:47 PM
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#16
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Registered User
Join Date: Dec 2005
Location: Canada
Age: 23
Stats: 5'8", 190 lbs
Posts: 11,283
BodyBlog Entries: 0
BodyPoints: 39237
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Wow, the OP is a bitch. All the admins came in and fixed things up but I can't believe he had the gall to complain in the first place. It's not like it was THEIR problem that they caused. Chill the fukc out and understand that the person on the other end of the line is eager to assist you.
As someone who's spent years working in a Customer Service environment I've got to say that you're one huge dickhead. bb.com's customer service is exemplary. You're an idiot. They've gone as far as to come in here and completely take ownership of the matters too. I think you should make an apology for being a jackass.
__________________
mod @ www.bodyofscience.com
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10-15-2008, 03:14 PM
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#17
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...1 lb at a time
Join Date: Oct 2006
Age: 26
Posts: 2,090
BodyBlog Entries: 0
BodyPoints: 248
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Quote:
Originally Posted by admin
I'll have our customer service manager check on this immediately.
Thanks!
Ryan
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Quote:
Originally Posted by MBSowards
Impressed for sure. |
Quote:
Originally Posted by TommyAdmin
This experience is seriously unacceptable. I have sent 3 containers of Animal Pak out for you today and will follow-up to ensure they arrive tomorrow. On a side note, I spoke to the Returns Merchandise Manager about this situation. He?s going to promise to stop eating all the Animal Stak that is returned. He?s such a punk. (But way bigger than me.)
I appreciate you being an awesome customer of Bodybuilding.com for a few years now! If you ever run into a problem and are unable to find help, please feel free to contact me directly.
Tommy Zarate
tommy@bodybuilding.com |
wow! didnt expect this...thanks a MILLION guys!
This is totally awesome and I cant thank Ryan and TommyAdmin enough for taking care of me.
Once again...thanks a million for taking care of me.
__________________
---Cutting---
Last edited by goodinsidevoice; 10-15-2008 at 03:21 PM.
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10-15-2008, 04:09 PM
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#18
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Oh Hello
Join Date: Jul 2004
Location: California, United States
Age: 25
Stats: 6'1", 185 lbs
Posts: 6,873
BodyPoints: 11065
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I have had nothing but positive experience with BB.com service. Returns, credits, whatever the case may be, they always are very cooperative.
__________________
"Everything Happens for a Reason"
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10-15-2008, 05:11 PM
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#19
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★$★$★
Join Date: Oct 2005
Location: United States
Age: 21
Stats: 6'1", 200 lbs
Posts: 10,579
BodyPoints: 33183
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Quote:
Originally Posted by Robbyrh10
I have had nothing but positive experience with BB.com service. Returns, credits, whatever the case may be, they always are very cooperative.
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X2 So far all good, shipping is the BEST!! 
__________________
I rep back all 1K+
- "Ask yourself if what you're doing today is getting you closer to where you want to be tomorrow"
- "Do everything in life like you are trying to be the best in the world. Otherwise, WHY DO IT? Being average is pretty boring."
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Reps for lyfe: Skull Crusher Chris, V8 Muscle
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11-14-2008, 05:37 PM
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#20
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mesomorphin
Join Date: Oct 2006
Age: 25
Stats: 5'9", 190 lbs
Posts: 14,153
BodyBlog Entries: 0
BodyPoints: 14369
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Quote:
Originally Posted by TommyAdmin
This experience is seriously unacceptable. I have sent 3 containers of Animal Pak out for you today and will follow-up to ensure they arrive tomorrow. On a side note, I spoke to the Returns Merchandise Manager about this situation. He?s going to promise to stop eating all the Animal Stak that is returned. He?s such a punk. (But way bigger than me.)
I appreciate you being an awesome customer of Bodybuilding.com for a few years now! If you ever run into a problem and are unable to find help, please feel free to contact me directly.
Tommy Zarate
tommy@bodybuilding.com |
The first mod in the red?
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11-14-2008, 05:52 PM
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#21
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Patron Saint of winning.
Join Date: Sep 2008
Location: Ontario brah, Canada
Age: 23
Stats: 5'9", 155 lbs
Posts: 4,038
BodyBlog Entries: 0
BodyPoints: 0
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Quote:
Originally Posted by TommyAdmin
This experience is seriously unacceptable. I have sent 3 containers of Animal Pak out for you today and will follow-up to ensure they arrive tomorrow. On a side note, I spoke to the Returns Merchandise Manager about this situation. He?s going to promise to stop eating all the Animal Stak that is returned. He?s such a punk. (But way bigger than me.)
I appreciate you being an awesome customer of Bodybuilding.com for a few years now! If you ever run into a problem and are unable to find help, please feel free to contact me directly.
Tommy Zarate
tommy@bodybuilding.com |
You're in the red, nobody's gonna listen to you.
__________________
===>Grey Knights Crew<===
--STRONG-ASS JEW CREW-- (honourary member)
An ORIGINAL ->: .:MiscMarioBrahs:.
"i like girls and well this one just happens to have a dick." - chubbecto
I rep back 1.5k+
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11-14-2008, 06:11 PM
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#22
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Registered User
Join Date: Nov 2005
Age: 30
Stats: 5'9", 178 lbs
Posts: 530
BodyBlog Entries: 0
BodyPoints: 1879
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I have returned a couple of things in the past and bb.com customer service has always been amazing. as a matter of fact, my last return was about 1.5 weeks ago, I dealt with someone named porter, and I was so pleased with the c.s. that I asked to speak to his supervisor so that I could praise him.
__________________
IMO, the best supplement companies are: AEN and Universal
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11-15-2008, 11:26 AM
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#23
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Get PUMPED or die trying
Join Date: Feb 2008
Location: Connecticut, United States
Stats: 5'10", 190 lbs
Posts: 27,212
BodyBlog Entries: 0
BodyPoints: 0
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Quote:
Originally Posted by Saint-Odin
You're in the red, nobody's gonna listen to you.
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Look again 
The guy was just trying to help an irate customer...why should be be put into the red?
__________________
Persistence is strength
**** BMBC No-Crap Crew ****
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11-15-2008, 12:02 PM
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#24
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Fat
Join Date: Mar 2008
Location: United States
Stats: 6'2", 233 lbs
Posts: 3,997
BodyBlog Entries: 0
BodyPoints: 0
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Quote:
Originally Posted by browndustin
Wow, the OP is a bitch. All the admins came in and fixed things up but I can't believe he had the gall to complain in the first place. It's not like it was THEIR problem that they caused. Chill the fukc out and understand that the person on the other end of the line is eager to assist you.
As someone who's spent years working in a Customer Service environment I've got to say that you're one huge dickhead. bb.com's customer service is exemplary. You're an idiot. They've gone as far as to come in here and completely take ownership of the matters too. I think you should make an apology for being a jackass.
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Truthfully I'd have to agree with this...
Their service is very professional and shipping is great to.. I don't think they would have 4,000,000+ orders if it wasn't
__________________
"Strive for the impossible to be the best possible"
Slowly reaching my goals by any means necessary.
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