Pretend you are an online seller. What would you do for this buyer.

[ShayZ]

Background info first.
I am an online seller, with impecable feedback on eBay, Amazon, and Buy.com
This buyer is from eBay where I have 3500 + feedback with 1 negative in my history so if that doesn't say something for my customer service I don't know what would.

They bought an iphone replacement screen from me, received in within 3 day of purchase via "Free shipping."

There's a sticker on the chip of the replacement screen, and when he removed the sticker he tore the chip off.
He emailed me stating if there was anything I could do. I explained to him it could be returned for a refund or replacement even though it wasn't our error.

He sends me two emails, One DEMANDING a refund and one DEMANDING a replacement. The first he demanded a refund was semi rude, then the one wanting a replacement, well here's a copy.

"i need a replacement, when i received the digitizer, i tried to remove the stickers on the strips, then the whole strips ripped, this is bull **** why did you guys even put a ****en sticker on the strips? since the strips ripped when i tried to remove the stickers it's now not working at all and i just wasted 15 dollars, i DEMAND a replacement to be sent as soon as possible."

My Response
"Buyer's Name,
After reading this email we will not take it back for a refund or replacement.
You made the error, not us, also you handled the situation very poorly DEMANDING things from us when you made the error and are now trying to blame it on us.
We are very helpful when buyers cooperate but I will not be walked on by any buyer.
Please look at your tone and how you email people in the future."

At this point I didn't care if he gave me negative feedback. Its the third time a buyer has been rediculously rude to me, and the prior two times I put buyers in their place and they apologized. This case is no different, his reply.

"please, forgive me, i am just very angry that the sticker ruined everything within a minute of opening the package, u have to understand i payed 15 dollars and when i received the package i thought the sticker was just there and i wanted to remove it before putting it then it ripped the entire cables, i was very furious and disappointed over that, i apologize with the way i handled it, please i am broke and i really need to fix this iphone, i am asking for you to please refund it, please, i am just very emotionally vulnerable because i broke my only iphone and i am broke, please help me and grant me a refund, i apologize."

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These are exact copy paste's. What would you guys do?
My thoughts are to allow him to send it back for a refund. Usually I'd just refund a buyer without asking them to send it back, but this guy hit a nerve.

[sirrancelot]

lol.. send him a replacement just because of how pitiful the 2nd email was

[Mr.Creatine]

buy buy buy phag

[Bnk]

make him leave positive feedback before shipping a replacement. If you send him a replacement and negs you, you will rage...

[ianianian]

i would...........






























loldidntread.jpg

[ShayZ]

Originally Posted by Bnk

make him leave positive feedback before shipping a replacement. If you send him a replacement and negs you, you will rage...

Yea, I considered this. Leave me positive feedback first, then Ill refund or replace for you.

[Reebs]

Originally Posted by ShayZ

This buyer is from eBay where I have 3500 + feedback

First thing I saw upon entering thread

[nimble]

Originally Posted by ShayZ

Background info first.
I am an online seller, with impecable feedback on eBay, Amazon, and Buy.com
This buyer is from eBay where I have 3500 + feedback with 1 negative in my history so if that doesn't say something for my customer service I don't know what would.

They bought an iphone replacement screen from me, received in within 3 day of purchase via "Free shipping."

There's a sticker on the chip of the replacement screen, and when he removed the sticker he tore the chip off.
He emailed me stating if there was anything I could do. I explained to him it could be returned for a refund or replacement even though it wasn't our error.

He sends me two emails, One DEMANDING a refund and one DEMANDING a replacement. The first he demanded a refund was semi rude, then the one wanting a replacement, well here's a copy.

"i need a replacement, when i received the digitizer, i tried to remove the stickers on the strips, then the whole strips ripped, this is bull **** why did you guys even put a ****en sticker on the strips? since the strips ripped when i tried to remove the stickers it's now not working at all and i just wasted 15 dollars, i DEMAND a replacement to be sent as soon as possible."

My Response
"Buyer's Name,
After reading this email we will not take it back for a refund or replacement.
You made the error, not us, also you handled the situation very poorly DEMANDING things from us when you made the error and are now trying to blame it on us.
We are very helpful when buyers cooperate but I will not be walked on by any buyer.
Please look at your tone and how you email people in the future."

At this point I didn't care if he gave me negative feedback. Its the third time a buyer has been rediculously rude to me, and the prior two times I put buyers in their place and they apologized. This case is no different, his reply.

"please, forgive me, i am just very angry that the sticker ruined everything within a minute of opening the package, u have to understand i payed 15 dollars and when i received the package i thought the sticker was just there and i wanted to remove it before putting it then it ripped the entire cables, i was very furious and disappointed over that, i apologize with the way i handled it, please i am broke and i really need to fix this iphone, i am asking for you to please refund it, please, i am just very emotionally vulnerable because i broke my only iphone and i am broke, please help me and grant me a refund, i apologize."

----------------------------------

These are exact copy paste's. What would you guys do?
My thoughts are to allow him to send it back for a refund. Usually I'd just refund a buyer without asking them to send it back, but this guy hit a nerve.

brb not reading a word

[Boatski]

Broke but has an iPhone, lulz. Strong fraudin' on 2nd email.

[captainhorseboy]

tell him to screw off

caveat emptor

[Murder]

lol he played you in his 2nd reply dont fall for that ****

[shakey999]

Explain to him that the last time you helped someone regarding a replacement, they went ahead and sent you a negative anyway. Explain to him how vary you are, especially because he sounded like a douche in the first email, make it clear that you want him to leave a positive before you do anything for him.

Now after this, it's really your call. You can send a replacement, refund, or do nothing at all. I'd give him a replacement personally. And if he screws that one up, then tough luck.