Remind me to never use these morons for my BB.com shipments anymore. A company that is sole responsibility is getting a package from point A to point B should NOT NOT NOT be losing people's **** or sending it to the wrong place. They sent my **** to Guam....GUAM.
Response (Joanna A.) - 06/19/2009 05:43 PM
Dear ######:
Thank you for your inquiry. We apologize for any problems you experienced as a result of this incident.
According to our electronic records, this shipment was delayed when the package was routed in error to an incorrect FedEx facility.
This shipment's adjusted delivery date is June 23, before the day ends.
You may wish to continue monitoring your shipment to obtain updated status by using our online tracking page:
http://www.fedex.com/Tracking
We appreciate your patience in this matter and trust that your next experience will prove more favorable.
Thank you for your patience, and thank you for shipping FedEx.
Joanna Angela A.
FedEx Customer Service
Customer (#########) - 06/19/2009 05:40 PM
Name: #########
E-Mail: #########
Nature of Request: Package Trace Support Question
How would you
like us to respond: Email Me
Category: FedEx Ground
Subcategory: Estimated Date of Delivery
Package Tracking #: ########
Account Number:
Appx. Ship Date: 06/11/2009
Sender's Name: Bodybuilding.Com
Recipient's Name: #########
Comments: Okay, why is this package taking nearly two weeks to deliver? The original estimated delivery date was on the 18th of June and now when I check MyFedex it has been changed to Jun 23 when the package is at the Honolulu location right now?! Tell me that is a joke because it is unacceptable. You guys are supposed to be faster than USPS and normally you are, but this package is taking too long to get to my house and somehow managed to spend nearly three days in the air between Sacramento and Honolulu? If it's in Hawaii right now I should NOT have to wait until Tuesday for it to be delivered to my house. The location is 7 miles from my house...7 miles
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