warning about suit designer

[DemetriaF]

Hey ladies, I'm no competitor, but I've read and felt the need to respond to this thread.

The thing I simply can't comprehend about all of this is that word of mouth is so critical in all business. I sell coffee, and although 99.9% of my customers love my coffee, there's always that rare few that have something negative to say. How do I handle it? I work overtime to please them because 'the customer is always right' no matter what! You just do what you have to do to make the folks happy and to keep the reputation sparkling.

Now this doesn't seem to be the case here, as many of these ladies seem to have legitimate reasons for their claims. Spending that kind of money for a custom made item should also come with the highest level of customer service. I mean, it's like comparing Walmart to the Chanel boutique, one will most certainly give their customers the utmost and highest quality of customer service because of the price-point involved--which should also be the case here. And whatever took place could never be a good enough or valid excuse to treat any customer poorly, and especially one that's spent anything in the range of what these suits cost! I'd be licking the soles of my client's feet!

Also, I do sew and did at one time have my own fashion line. And yes, any of the metallic/foil type fabrics will lose their luster (quite soon actually), and it's nearly impossible to keep anything 'glued' to this type of material. Very careful hand sewing would probably be best in these instances.

I'm not familiar with the way these competition suits are constructed, but I did work primarily with Lycra, nylon, Supplex and a host of other delicate stretch materials--and from my own experience, I've learned that setting flat-back rhinestones with metal prongs (the Tiffany prong settings), is not the best idea when using any kind of material with stretch in it. Most likely the metal will tear the fabric, producing an unsightly 'run' in the fabric emanating from where one or more of the prongs was set.

When attaching flat-back rhinestones to any fabric with stretch, I much prefer to use the sew-on stones. They look much nicer and give the garment a higher quality look overall, although this method requires a lot of hand labor and is extremely time consuming, therefore upping the price considerably.

Gluing stones (hot-fix or glue gun), is the easiest and therefore most cost effective method, and can look great if done correctly. But that's the key, some folks are better at this than others! I'm not a huge fan of the glue methods though, as stones can and will pop off for various reasons. Hand sewing IMO is still the best way to keep those babies shimmering for years to come, while maintaining the flexibility, quality and integrity of the fabric, as well as that of the stones.



To the ladies that have posted here, I'm terribly sorry for your negative experiences, ths should not be the case when you're spending this kind of money for anything. Also, big kudos for sharing your stories, as word of mouth is most critical in this industry.

[phoebusapollo]

Originally Posted by jawter

A little advice from a non-competitor.

If you are taking money up front you are obligated to provide the best service and communications with your customers at all times.

Next piece of advice is to NEVER get into arguments online. Your lack of bussiness experience is very evident. Understand that when a customer lays out money to the sums that these folks do the last thing they want to hear are a bunch of excuses. You are not the first woman to be divorced or to have children or to move.

Last bit of advice. Remain profesional at all times, this includes not arguing in public with your customers. If I were to be looking for someone to make a suit for me I would not even consider you at this point based on your ability to handle disapointed customers.

Be careful with the threats someone just may take you up on them. Besides as long as the comments made are truthfull you don't have a leg to stand on. And remember truth can be subjective.

x2. Bang on. Can't you see how this is destroying you publicly? You are working in a personalised, service focused area- if the customer isn't happy and relaxed, regardless of your circumstances, you've messed up. The solution is to apologise, refund, store credit, whatever it takes to FIX it. Not to whinge, and NEVER to argue with people online. Customers will always be believed over business operators because they have no real incentive to lie.

I also wonder how your business is registered for tax, OH&S and so on. If you are just working out of home and have neglected to let the IRS know what you do for a living then suing people is DEFINITELY not an option. And of course it could lead to those that come after YOU taking out a personal rather than a business action against you.

And I think it's fairly obvious that stretchy pants up there is a joke, the fact that you seemed to take that literally should be a clue that you are a bit over-sensitive.

[risstang]

so i wore one of rachel's suits (that i can finally fit into since it was like ten sizes too small when i got it back in may)... I have to admit, it was comfortable ... oh wait, that was until i flared my lats and raised my shoulders and ooopppsss, the plastic clip snapped around the neck... awesome!! luckily one of the competitors had a needle and thread and sewed me together (great $300+ suit!)

i was actually thankful it happened b/c it gave me a reason to discuss and share my dissatisfaction with over 20 different competitors from all over the east coast... gave me a chance to 'share' my experience... So i decided, I am going to keep the 'sensational designs' tag in the suit instead of ripping it out....

gotta love the quality!!!!!

[Mommysbody]

i pestered rachel day in and day out.. i didnt think i was going to get my suits... but i did... she said she had stuff going on in her personal life as you all have been stating... but we have to remember that the world doesnt only revolve around us. i actually felt really bad for bashing her because i got my suits... be4 my show.. they were beautiful.. in my opinion the most beautiful suits at the show.. and i got sooooooooooo many compliments on them. although you may have hd a horrible experience.... didnt get your suits for your show... etc... i think enough is enough with the bashing. just go elsewhere for your suits.. pay an arm and a leg.. and you'll see that with other designers too.. you'll deal with broken promises on when you'll receive your suits.

--if you havent purchased a suit from rachel... dont let this forum steer you away completely. i used her and im a satisfied customer... i know of a couple other girls in my area that use her as well and they, too, were satisfied. you cant beat her prices.. *unless u buy used--which even still are an arm and a leg and not completely tailored to fit your physique* she made my suits completely custome. i gave her an idea of what i wanted and she completed them a million times better than what i had visioned in my mind. she makes amazing suits!! and like i said... i was satisfied and will be using her again in my upcoming season --[/QUOTE]

Hi Sam,
I think it is great that you had a good experience with Rachel. It is fantastic that you received your suits, they fit, and they looked beautiful. That is what we all expect when we order and pay for them - right? That isn't going above and beyond, that is the expected outcome of that particular business deal. I am thrilled it worked for you. If you want to sing her praises all day long, you sure can.
The flip side though - what would you be saying if you did NOT receive them? What would you be saying if you received them with 1/8 of the stones on them that you paid for? What if they were caked and covered in glue? What if you tried to put it on and it didn't go over your hips? What if you did squeeze it on and the clip snapped right before you walked on stage for prejudging? What if you ordered it in navy velvet and received it in green velvet?
Would you then be so quick to rememeber that "the world does not revolve around us" and that other people have personal problems too? I am not much of a gambler, but I would be willing to bet my copper "Sensational Suit" that you wouldn't be on here telling us to quit "bashing" her if any of the above scenarios had actually happened to you! We are not "bashing" anyone. We are keeping it real - and in all actuality - I will also put a wager on the this one....your good experience is probably 100% related to the fact that all of us have put all of our truthful information/experiences with her on here!! I will bet me left arm that the two are related. So, instead of defending her to us - (the real victims) maybe you could just post your piece, say your experience was good, great and beautiful - and leave it that.
I am not trying to give you a hard time. I am quite sure you have been sucked right in to her stories and excuses and her long winded, "poor me - I have been so screwed over and I am just trying to make it right" e-mails - and that's your perogotive. But your one good experience does not negate that 25 of us have had horrible ones so it doesn't give you the right to post messages chastising us for exposing what has been done to us.
I have never said that anyone else should not use Rachel - I have only proclaimed that I would never use her again based on my TWO experiences with her and everyone else is free to make his/her own decision.
Here is the truth in all of it: We are not destroying Rachel's busines, Rachel is. Therefor we can not make better Rachel's business - only Rachel can. And that will be one suit at a time - delivering on the business deals she makes. Sounds like she is on the right track - and more power to her. ANYONE can be redeemed - but it has to be Rachel that redeems herself. She could have redeemed herself to me - even after all that - by just saying "I'm sorry - can I send you a refund" but she NEVER did.

[DaBurg3r]

Originally Posted by risstang

so i wore one of rachel's suits (that i can finally fit into since it was like ten sizes too small when i got it back in may)... I have to admit, it was comfortable ... oh wait, that was until i flared my lats and raised my shoulders and ooopppsss, the plastic clip snapped around the neck... awesome!! luckily one of the competitors had a needle and thread and sewed me together (great $300+ suit!)

i was actually thankful it happened b/c it gave me a reason to discuss and share my dissatisfaction with over 20 different competitors from all over the east coast... gave me a chance to 'share' my experience... So i decided, I am going to keep the 'sensational designs' tag in the suit instead of ripping it out....

gotta love the quality!!!!!

Strong lat spread

[Mommysbody]

Originally Posted by risstang

so i wore one of rachel's suits (that i can finally fit into since it was like ten sizes too small when i got it back in may)... I have to admit, it was comfortable ... oh wait, that was until i flared my lats and raised my shoulders and ooopppsss, the plastic clip snapped around the neck... awesome!! luckily one of the competitors had a needle and thread and sewed me together (great $300+ suit!)

i was actually thankful it happened b/c it gave me a reason to discuss and share my dissatisfaction with over 20 different competitors from all over the east coast... gave me a chance to 'share' my experience... So i decided, I am going to keep the 'sensational designs' tag in the suit instead of ripping it out....

gotta love the quality!!!!!

If anyone else has suit issues or has crappy suits that they want "fixed" so maybe they will be wearable.....Carole at Go Figure Suits will work on bad suits to improve them. She fixed both of my Rachel suits..... Here are before and afters. She has also done ALL of my other suits....see them in my profile.
She does incredible, beautiful, unique designs.
www.gofiguresuits.com or carole@gofiguresuits.com

[Mommysbody]

Originally Posted by Mommysbody

Here is the incomplete suit I received the day before my flight.....i have had several folks ask to see it....

proof is right here.....

How stressed would you be to receive this the day before you leave for your show????

See my post on page 5 where I posted pics of the suit AFTER I had Carole at Go Figure Suits fix it. At least I didn't lose ALL my money on that suit. She was a life saver. She has since made ALL my suits and they are incredible!! See my profile for other suits.

[3dfit]

Originally Posted by Sams_Figure

i was very upset with rachel myself. it is a very stressful time for a figure girl the last couple weeks before a show and the last thing you need to stress about is not receiving your suits... as they are a super important aspect to getting on stage!! unfortunately we cant buy cheap suits from victoria secrets and get on stage. but i will say... contrary to you girls who keep bashing rachel... that although i received my suits a day before my show.. her suits are completely worth the wait!!! my suits were beautiful!! it looked as though she put a lot of hard work and effort into them. she did warn me when i asked for a foil suit that the stones dont hold up... so i didnt go with foil i went with a slinky design for the one piece and a velvet for the 2 piece.. and not a stone has fallen off... looks like it will fall off... or has glue splattered around the stone. infact i ordered suits the previous year from cj suits and was soooo disappointed with my suits. not only did i receive her suits a day be4 my show (i was supposed to get them 2 weeks be4)... but she mailed them to a wrong address!!!... but her suits all look the same. you can point out a cj suit in the crowd... and the day of my show... 5 stones fell off my suit. that to me is poor quality.

i pestered rachel day in and day out.. i didnt think i was going to get my suits... but i did... she said she had stuff going on in her personal life as you all have been stating... but we have to remember that the world doesnt only revolve around us. i actually felt really bad for bashing her because i got my suits... be4 my show.. they were beautiful.. in my opinion the most beautiful suits at the show.. and i got sooooooooooo many compliments on them. although you may have hd a horrible experience.... didnt get your suits for your show... etc... i think enough is enough with the bashing. just go elsewhere for your suits.. pay an arm and a leg.. and you'll see that with other designers too.. you'll deal with broken promises on when you'll receive your suits.

--if you havent purchased a suit from rachel... dont let this forum steer you away completely. i used her and im a satisfied customer... i know of a couple other girls in my area that use her as well and they, too, were satisfied. you cant beat her prices.. *unless u buy used--which even still are an arm and a leg and not completely tailored to fit your physique* she made my suits completely custome. i gave her an idea of what i wanted and she completed them a million times better than what i had visioned in my mind. she makes amazing suits!! and like i said... i was satisfied and will be using her again in my upcoming season --

Sam - are you ok? Are you sure this is really what you want to say about her. I remember you and I going back and forth about how stressed you were about you not getting your suits! You got them the day before the competition if I remember AND I remember all that you went through. I understand your point in letting things go. And that is exactly what I have done. Rachel even references me in a past post recalling that I would order 4 more suits for my up coming competition (she called immediately after I posted). I don't recall that part of the conversation. I recall after her apology that I stated that I have two more shows coming up and that I would consider using her again. It was true...it was "hot air" as I was done speaking with her and hearing the apologies and about all that was happening about her family. I was over the confrontation on the phone. She called me yelling....and so forth. It doesn't make sense how the same incidences happen over and over again the same way. I really hope she's not lying about what actually happened to her family. That would be detrimental.

In my opinion, now that I have been doing this for a year now, it's so worth researching the designer you want to use. Go to forums like this one, FigureRX and many others. Spread your experiences. It's up to the individual to decide if they want to use Rachel or not. That is true.

Overall, I did receive a nice suit after it was fitted and altered and I did get many compliments on the suit. I just would NEVER go through that process again, it just wasn't worth the agony.

I went with another designer (got the suits weeks early), and too PLACED 2ND IN THEIR SUIT. So really, she keeps referring to me as placing in the top 5 in "her" suit....seems like it really doesn't matter what the suit looks like as long as you have the right physique. Like another poster said, it's the suit that is the icing on the cake. Could you really look like a mess and your suit look great...could you place in the top 5? Hummm.....

I find that the way you hurt a businesses that you have had a bad experience with, is not to refer their service or business to another person ever again. And that's what I told Rachel. She had asked why I didn't express how angry I was. I found it no need because I wanted my suits and didn't want to deal with the BS or argue about it. It hadn't gotten to that point. I find myself an extremely patient person.

I know I have many people asking about my current suits and Rachel lost well over 15 competitors that I sent elsewhere. This is business she could have had if she had done right be me, corrected the situation after the fact and the terrible experiences she had with close personal friends/competitors here in the area.

Final note: I competed a couple of weekends ago and I had a PRO Figure Competitor come to me and tell me she saw my posting on here. But still she went forward with using Rachel. She said she definitely learned her lesson because she had to DRIVE to her house, sit down in front of her and watch her stone her suits so it would be ready for the competition. There were several women in that room looking at me and shaking their heads because they too were wearing her suits. It's not going end....unfortunately. But I will say, this is my last post about the situation. There really isn't much more to say

[Nicole Weeks]

I did finally get my money back from my credit card company. It took some work, but $317 is a lot of money. I only lost a small amount from Paypal, but got the majority back from my credit card company.

Buyers of Rachell Ellis d/b/a Sensational Designs are at a disadvantage right from the start. Using Paypal and your checking account means that once the 45 day buyer's protection window passes you will not get your money back from Paypal regardless of the reason (jacked up suit, didn't receive the suit, etc). And no one ever orders/receives a suit in less than 45 days. If you pay by credit card you are covered almost indefinitely by your credit card company.

As figure competitors we deserve better than the way we are treated by some designers, this one in particular. We pay a deposit which secures an arbitrary "spot" in an arbitrary "book" for a suit that takes one day to make and one day to stone. We have no remorse if the suit turns out to not be what we paid for it, if we get it at all.

Do not sign any contract or buy from any designer that has rules putting you at a full disadvantage. There should be rules that also protect YOU the buyer.

There are so many designers out there, some really good new ones are on the scene too. Why would you gamble with such a huge chunk of your money? Go to someone who has a positive reputation all the way around and protects the buyer.

All this piss poor way of doing business has driven me to get into the business myself and run it the RIGHT WAY! I've already made two suits. I'm no Berns or Cynthia James, but it's a good suit sold at a very reasonable price. Being an actual competitor makes a huge difference because I KNOW how the suits are supposed to fit and look. I know how you feel and how you worry about your suit. My goal is to alleviate that. And I have a business plan to address that protecting you and not leaving me in the negative either. So here's to the future!

I can't think of anything else I don't do....it's like one-stop shopping up in here: training, diet, figure coaching, own a gym, putting on shows, Secretary of the OCB, making suits....what next? did I miss anything? I'm certifiable, I tell ya. ;-)

[fitmonkey]

Hello everyone. I found this thread a little too late. I am trying to recoup my losses ($685.00) through small claims court. I need a contact address for Sensational Designs. I would appreciate any help. Unfortunately, it is difficult for me to find certain information because I am now residing in Japan.

I have believed Rachel and have tried to give her the benefit of the doubt because of the previous suits I purchased. They fit. However, I did stone them myself and did not have an issue with stones, glue, or stones falling off. I reordered more suits and like many other ladies, never recieved them, stones, or a refund, and not an apology either. Paypal won't refund my money either because of the 45 day window.

Anyhow, I would greatly appreciate any help.

Thank you.

Sandy Gibbons
sjgibbons2005@yahoo.com

PS Rachel-if you see this I just want a refund. You have all my contact information.

[jawter]

Originally Posted by fitmonkey

Hello everyone. I found this thread a little too late. I am trying to recoup my losses ($685.00) through small claims court. I need a contact address for Sensational Designs. I would appreciate any help. Unfortunately, it is difficult for me to find certain information because I am now residing in Japan.

I have believed Rachel and have tried to give her the benefit of the doubt because of the previous suits I purchased. They fit. However, I did stone them myself and did not have an issue with stones, glue, or stones falling off. I reordered more suits and like many other ladies, never recieved them, stones, or a refund, and not an apology either. Paypal won't refund my money either because of the 45 day window.

Anyhow, I would greatly appreciate any help.

Thank you.

Sandy Gibbons
sjgibbons2005@yahoo.com

PS Rachel-if you see this I just want a refund. You have all my contact information.

I forget which poster has been to Rachels place for a fitting but you could read through the posts to find them then PM them asking for Rachels address.

[Armson Swole]

Originally Posted by sensationalsuit

I was advised by my lawyer and Paypal, on certain instances that have occured with the few angry clients during this period, that it be reported to the FBI, being that the FBI is who takes care of the majority of illegal issues regarding the internet. It's a report!! A report that can be noted, so if at any time in the future it occurs again, I can be protected! Nothing wrong with me protecting my name or reputation! One website, these few clients out of all the ones I've built with since 2002, isn't going to bring me down!!

I've had clients who USED to go with some of the BIGGEST DESIGNERS out there, clients that went from spending THOUSANDS of dollars on suits to just less than 1 THOUSAND!! If everyone said one good thing for every 3 bad things.....that alone would make the world a better place!

Like I've said, it's one thing to share your experience, I'm NOT arguing that! I'm arguing the extra personal stuff you want to throw in there! That's UNCALLED FOR!

So you're gonna sue all your unhappy customers for the ****ty jobs you did?? Can I call you Syntrax??

[darvoz]

link this thread to the misc section and they will tear it to pieces lol

I think i have the best advice Honestly people. Never trust anyone these days especially more so when it comes to money.

never do business with someone u have never met in person.

[fitmonkey]

Thank you, everyone. I am still interested in your stories.

Just for clarification: I have met Rachel and her husband in person. I drove 6 1/2 hours for a fitting. My first order was just fine, its the second one I have never received. I didn't have a problem paying her because, I did meet her, and really liked the first suits, and she was nice. Then, I got all kinds of excuses....very similar to others on this board. She never called me names, nor I her.

Anyhow, its sad. I'm sad that its come to this.

Thanks.

[fitmonkey]

"I forget which poster has been to Rachels place for a fitting but you could read through the posts to find them then PM them asking for Rachels address."

Yep, I've PM'ed. I would like ANYONE and everyone who has issues to contact me if possible.

I hope others will be forwarned!

~sandy

[goddessamazon]

Originally Posted by sixzebra

Have people forgotten what good customer service is?? has it been that long since you've had good service that bad service seems the norm?

Unfortunately, some women are so use to being treated like doormats in their personal life that when they do business with someone like Rachel it seems like the norm.

What a shame!

[briannarg]

Do you have Rachel's address? I have had the EXACT same problems that everyone else on this thread seems to have had......Limited contact after payment, excuse after excuse, etc. Any information would help! My very first competition is in 8 days and I don't have any of my suits!

~Brianna

[fitmonkey]

Thanks to everyone who helped! I also posted a report at www.ripoffreport.com.

[jawter]

When buying online there are a number of things to look for on a web site to help determine if the site is for a proffesional business or a fly-by-nite operation.

First give away that an online store is FBN is the lack of a physical address for the business shown anywhere on the site. Missing contact phone numbers and business hours, the use of @yahoo.com, @gmail, @hotmail.com ect type email adresses are also good indicators as to the lack of proffesionalism and a FNB business.


Check out claims made by the site!!!
Copied from Sensational Designs web site http://www.sensational-designs.com/index.html

Sensational Designs is based in Atlanta,
Georgia. We have over 25 years of Costume
Design. We feature the best in Posing Suits
for Women in the Southeast Atlantic Coast.
Everything is custom made to your choice.
You will get nothing but quality
craftsmanship in our work!!

Notice the claim of 25 years experience? Rachel in these very forums claims to be a single employee company, she also claims to be about 27 years of age so I ask you "When did she gain these 25 years of designing suits?" Watch out for missleading and false claims.

Reputable companies will have clearly defined policies particularly those concerning refunds. Reputable companies do not threaten their customers with legal action for being disapointed and voicing opinions.

Quoted from http://www.sensational-designs.com/index.html policy page

10. If for some reason you are unsatisfied at ANY POINT, you need to contact me either by
email, in which I prefer, or by phone. If any negative comments are posted regarding me, my
work, or anything to do with Sensational Designs, without first contacting me, I will possibly
proceed with LEGAL ACTION, depending upon the statements made! I can not fix something if
I am not aware a problem exist!

I have not purchased a suit from Rachel nor have I ever talked with her but from what I see at her web site and the lack of contact information I have to say that she looks to be a flakey business at best.

Here is her contact infor as filled with the BBB for those looking for it.

Name: Sensational Designs
Phone: (770) 653-8185
Address: 569 Trotters Ln

McDonough, GA 30252-8598
Website: http://www.sensational-designs.com/
Principal: Rachel Manous
Customer Contact: Rachel Manous - (770) 653-8185
File Open Date: April 2008
BBB Accreditation: This company is not a BBB Accredited business.

OR

Name: Sensational Designs
Phone: (770) 653-8185
Address: 237 Ferguson Ave

Locust Grove, GA 30248-4434
Principal: Mrs. Rachel Manous
Customer Contact: Mrs. Rachel Manous - (770) 653-8185
Employees: 1
File Open Date: May 2006
TOB Classification: Manufacturer-Special Fashion Design Clothing
BBB Accreditation: This company is not a BBB Accredited business.



And before Rachel gets to upset and threatens me with legal action, everything I have posted is public record available to anyone taking a few minutes to use google.

See this link..... http://search.bbb.org/Results.aspx?n...d=&c=&st=GA&z=

[Nicole Weeks]

Always use a credit card to purchase your suits. It is easier to get a refund through your credit card company than through Paypal which has the 45 day window. There is no limitation on credit cards if you do not receive your item. Many items take "4 to 6 weeks for delivery" so this is not uncommon to call. My credit card, Chase, even had a telephone option for asking for a refund and a dedicated department for that purpose. And print out a couple pages of this thread showing examples of complaints to include with your dispute paperwork.

The same goes for payments via checking account. Go through your bank, explain that Paypal is just a payment processing site, not who you bought the suit from.

And this really goes for any suit you buy from any designer. Use a credit card, if not then use checking account. Do not use any funds you might have in your Paypal account, those are lost and not refundable if outside the 45 day window.

Do not believe anything Rachel says about litigation. We are free to say whatever we want about the merchants we deal with. She is just blowing smoke. Most of her statements in her "contract" are unethical, unenforcable, and some are illegal.

[goddessamazon]

This thread should be a sticky!

Who do we contact to get that done on this board?

[liftingmom]

HELP! I ordered a suit from Rachel months ago and my competition is this Saturday, NOV 8th and I have received NOTHING yet!!!! I read all the posts on how this has happened to many...I was such a fool to order my suits from her. This is my first figure competition and I am so stressed! Does anyone know where I can get suits overnighted or rent them??? She said my suits would be here by Wednesday (tomorrow) but I have repeatedly asked her for a tracking number and I have received nothing!!! No photos, absolutely nothing. I am super nervous. Any suggestions???

[goddessamazon]

Originally Posted by liftingmom

HELP! I ordered a suit from Rachel months ago and my competition is this Saturday, NOV 8th and I have received NOTHING yet!!!! I read all the posts on how this has happened to many...I was such a fool to order my suits from her. This is my first figure competition and I am so stressed! Does anyone know where I can get suits overnighted or rent them??? She said my suits would be here by Wednesday (tomorrow) but I have repeatedly asked her for a tracking number and I have received nothing!!! No photos, absolutely nothing. I am super nervous. Any suggestions???

I have a question because I'm surprised this woman is still getting business. How did you hear about her?

I think it's fair to say that most figure competitors here on BB.com know all about Rachel Ellis and her shady business but it seems that some women aren't getting the news elsewhere.

[liftingmom]

I found her on the internet...I called and she was very polite. She e-mailed me tonight that the suits will be here on time...I hope so because I spent a lot of money for this competition. It is my first.

[sixzebra]

Originally Posted by liftingmom

I found her on the internet...I called and she was very polite. She e-mailed me tonight that the suits will be here on time...I hope so because I spent a lot of money for this competition. It is my first.

Odds are that her business is reaaaaal slow right now so you might indeed get your suits on time.

[liftingmom]

I hope I get my suit on time...My competition is this Saturday. I really hope so.

[liftingmom]

SixZebra -

Since you ordered from her, did she send you any tracking information? I haven't received anything from her. What about photos?

[sixzebra]

Originally Posted by liftingmom

SixZebra -

Since you ordered from her, did she send you any tracking information? I haven't received anything from her. What about photos?

Oh, I've never ordered from her. And I will never order from her.
Just a little bit of sarcasm in my previous post

[Mommysbody]

Rachel Ellis must REALLY be hurting from this. She has actually resorted to retaliation. For any of you that have corresponded with her on your work email......be advised....this is 100% the truth (I answered the call).
She called my workplace and asked for the head of the HR department (which is me). When I answered, she wanted to let me know that one of my employees (me) was using company email to threaten her and that she would resort to involving the company in a slander and lible law suit. When I informed her that it was me she was talking to, she melted down, screamed at me, called me names and said I was lying. She insisted to talk to my boss, or my bosses boss and when I explained to her that it was a family business and that yes, we all had the same last name....she hung up on me. She then forwarded a bogus email to HR of one of our other companies, in another country (which they promptly forwarded to me to deal with).

She also did this to another client the SAME DAY (one that posted here recently) - but luckily, she is allowed to email whomever she pleases.

So...............how's that for a "Professional" suit designer. What an unimaginable low for any business person to sink to.....trying to retaliate against those people SHE has wronged by trying to stir up drama with THEIR company & their livlihood........just because SHE is clueless on how to manage hers!!!!!!

Oh - and by the way.....she was also very adament that I was the crazy one, because I am the ONLY person that has ever had an issue with her.
What do you ladies think of that????

[daltrey]

Originally Posted by liftingmom

I hope I get my suit on time...My competition is this Saturday. I really hope so.

Just curious, Did you get your suit on time?