[QUOTE=TammySeb;1057528211]I've actually spoken to Michelle more than I've spoken to anyone else at NHE, but I usually get through when I call. I believe she works as an assistant though so she may be more accessible. I've only spoken to David twice and Jason only once so far.
If you had to take a retake, that may take longer to process but if I were you I wouldn't call too much or post a bunch of frantic questions online. Just relax and wait for your results. They haven't forgotten about you and they haven't lost your exam. They do things very thoroughly, if you haven't guessed by now.
This notion you have of needing to speak to someone 'live' as opposed to emailing someone 'live' is 1999ish, particularly since you haven't been hired yet. Not to be mean, but you're still just a job candidate, along with hundreds of other people. Companies don't spend a lot of their time talking on the phone these days anyway, it's much easier and faster to communicate via email or text. I can assure you though, you are not emailing a robot. You ARE talking to a live person, via email. My advice would be to try and shake your voice fetish :) There is a reason all the major companies have converted to online 'live chat', it's because it's faster, cheaper and a better use of their time. Welcome to the 21st century.[/QUOTE]
Actually... Live customer service is still considered the gold standard. Nobody wants to click through 10 minutes of automated options. These same people would rather talk to a person, than leave a message and have their questions go unanswered. If you're telling someone to get over a "voice fetish", you know nothing about real service.